Dallas, Texas-(April 15, 2008) - The Power of a Team: Enlisting At Your Service Group to Provide Better Service Have you ever tried to carry out a client’s request that was not in your area of expertise, resulting in a dissatisfied client experience? There is power in a team of professionals pooling a wide variety of expert-level skills. This concept allows exceptional service for a wide variety of clients and a greater return on your marketing efforts. It also allows you to focus on what you do best.
Whether you provide general support to a diverse clientele or specialized services within a narrow niche, adding the strengths of others can balance your weaknesses and improve your overall service delivery. Multiple tasks can be performed simultaneously by a team, because subcontractors allow faster turnaround times -- faster turnaround makes happier clients.
Have you ever had to refer a client to a colleague, because you did not have the resources or qualifications to handle their project? Sometimes this is the best service you can provide your client, and it can be a very positive factor in building respect and trust.
Unfortunately, this scenario equates to time and money spent promoting someone else’s business. Attracting and retaining clients is one of the biggest challenges of all small business owners and entrepreneurs. In most cases, it accounts for the greatest investment of time and resources apart from actual service delivery. The more services you are able to offer your clients, the more return you will see on this investment. Arranging for subcontractors to perform specialized tasks allows you to deliver services you might not be able to otherwise. This arrangement helps with customer retention and protects your investment in your clients.
As with any team-oriented work, successfully coordinating a team of subcontractors adds another level of management to your business. Without proper management, a business utilizing a team of subcontractors will implode as quickly as a multi-level marketing scheme. When you choose to develop this type of a business model, it is critical to put a plan in place clearly defining communications, roles, and responsibilities.
In a study by Kathy Schwalbe, Ph.D., in her book “Alpha Project Managers: What the Top 2% Know that Everyone Else Does Not”, research shows a significant shift in areas of work focus when you shift to a team approach. Studies show top project managers and team leads allocate about twice as much time to project planning and significantly less time in delivery. Your role will shift from a primary focus of personal billable hours to project manager and chief juggler.
This is where atyourservice group can step in and help. By turning over your bookkeeping with QuickBooks for your business, project management, office business services such as PowerPoint presentations, branding, managing or public relation ideas, ACT database management or assisting you with action and scheduling plans. We are here to be your best subcontractor ever! Atyourservice group, where your business is our business!
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