Everest Research Institute Offers Valuable OSS SOW/SLA Toolkits

Everest Research Institute has created the OSS SOW/SLA toolkits, which are designed to help buyers succeed in their efforts to secure and manage outsourcing services.  By utilizing OSS SOW/SLA toolkits, buyers can save valuable time and resources.

Outsourcing Support Services (OSS) provided by Everest Research Institute includes the necessary methodology and information to ensure the success of an outsourcing arrangement.  As part of these services, Everest Research Institute offers tools for the creation of statements of work (SOW) and service level agreements (SLA).  These OSS SOW/SLA toolkits encompass vital information that will assist buyers when negotiating with suppliers.  The OSS SOW/SLA toolkits are available for many different departments including, finance and accounting, human resources, application development and IT infrastructure.

Statements of work are used when soliciting proposals from suppliers.  These documents generally outline the work that is required, expectations, quality of deliverables and may also define what is considered a successfully completed project.  When looking to outsource, this document becomes extremely important as it helps prevent possible problems that may arise.

Service level agreements are also crucial to establishing a good working relationship with suppliers.  This contract is between the buyer and supplier and should include the major functions to be performed, desired results, service level specifications, performance metrics and key responsibilities.  Service level agreements, if created properly, should help avoid misunderstandings between buyers and suppliers.

Both of these essential documents, when created without any assistance, can be time consuming for the buyer and require extensive details.  That is why Everest Research Institute created the OSS SOW/SLA toolkits.  These toolkits include an all-inclusive template that is broken into multiple sections that address the business objectives, major functions to be performed, special constraints, responsibilities of the buyer and seller, quality that is expected and key performance metrics.  

The OSS SOW/SLA toolkits can be used as a basis for negotiation of outsourced services and as an overall guideline for legal documents.  Buyers will also be given a standard set of commonly outsourced responsibilities within outsourced functions.  As an added service, Everest Research Institute offers customization to help tailor the OSS SOW/SLA toolkits to meet buyers’ specific needs.

Everest Research Institute, the research division of Everest Group, is a central source of independent and objective strategic intelligence, analysis and actionable insight for leading corporations, suppliers, technology providers and investors in the outsourcing marketplace.  Through Everest Research Institute’s valuable insight, in-depth research, thought leaders and analyst team, buyers can determine the most appropriate way to structure, negotiate and manage outsourcing relationships.  Everest Research Institute also helps buyers determine which processes should be outsourced and which should be kept in-house and provides information for selecting the right suppliers.

By utilizing the services provided by Everest Research Institute, companies can successfully lead outsourcing initiatives and realize the full benefits of outsourced deals.  For more information regarding Everest Research Institute and the OSS SOW/SLA toolkits, call (214) 451-3110 or visit www.everestresearchinstitute.com today.