Learning to be an expert at office communication isn't so hard if you break it down into pieces. Fortunately, Joel Zeff has outlined a plan to open the office to conversation and exchanges of ideas. With his help, you will become an expert at office communication in no time.
It is important to have a defined outline of the progression you want to make toward becoming an expert at office communication. Opening the lines of communication is an important step toward creating a healthy office environment. Follow these tips for clear communication in the workplace, and you'll be on the road to success in no time.
Focus is the start of good communication.
1. We must increase our focus when dealing with employees, managers and customers.
2. Listening is the most important tool in communication. Listening will allow us to be better leaders, teammates, communicators. Listening also increases creativity.
3. Good listening is a choice.
In the Moment.
1. We must be open and flexible to change.
2. We have no control over many things. We always control our attitude and how we react to change.
3. By being in the moment when we communicate, we are prepared for whatever happens. Being prepared allows us to be successful and productive.
Threes C’s: Communicate to the other person so they feel comfortable, confident and in control.
1. Be a leader and help the other person feel comfortable, confident and in control.
2. Provide the right details at the right time.
3. Be patient.
4. Be flexible.
5. Define constant communication.
6. Speak up when something is bothering you.
Be more detailed. Everyone needs a different amount of details. Give the right amount of details at the right time.
1. Understand we are all different in how we communicate. Some employees are chit-chat people and some are down to business. Communicate differently to each employee. Treat them as individuals and not as a group.
2. Each employee will respond to different ways of communication.
3. Be Patient and positive.
Create a 50/50 Partnership. Involve the employees in the communication process. If the employee has ownership and is involved, they care. When the employee cares, they have passion.
1. Ask the question: How do I make the other people around me successful. This is the hardest part of effective communication. Most people come in to work and say, “What can everyone do for me today?” The dynamic shift is asking the question, “What can I do for the people around me to make them successful?” Ask the question. Answer the question. Act on the answer.
Joel Zeff is a national workplace expert, speaker, author, and humorist. He shares his experience and insight on creativity, communication, work/life balance, leadership, teamwork, passion, and fun through his speaking presentations and book, Make the Right Choice. He has also been featured in the Dallas Morning News, Houston Chronicle, The Kansas City Star, among many other media outlets. For more information on his book, please visit www.maketherightchoicethebook.com.
Joel’s tips have helped countless employers and employees learn to become experts at office communication.
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