Managed IT Services In Dallas

Managed IT services is the practice of transferring day-to-day related management responsibility as a strategic method for improved effective and efficient operations.

Dallas-based IT Services

Total Process' managed IT services are comprehensive and cost-effective, enabling you to take advantage of both preventative and emergency services, whenever you need them. Managed IT services include professional administration of all your technology needs; ongoing anti-virus and spam protection; hard drive imaging and recovery; server maintenance; continuous system monitoring; router, firewall, and vendor relationship management; and Dallas-based technical support staff available for rapid response, on- or off-site guaranteed.

These are just some of the benefits of managed IT services:

• Customer peace of mind – monitor network on 24x7x365 basis proactively
• Single point of contact for all network issues
• Single supplier instead of multiple vendors
• Defined Service Levels (for service delivery)
• Known costs for management & fixed price contracts
• Avoid costs of building own management & reporting systems
• Lower Total Cost Ownership (TCO) for client

Our IT services are managed by our expert management team - including planning, designing, installation, proactive monitoring and maintenance - offering your business the benefits of outsourcing all the complexities and costs associated with these IT services, which reduces your overall costs, time and investment of valuable resources and allows you to focus on what's important to your business.

IT Infrastructure Management: This remotely-managed turnkey service delivers a comprehensive solution for companies that prefer to entirely outsource their IT department. TPI installs its own computer cabinet at the client site, which contains all necessary UPS (power backup), router and switch equipment to adequately manage the cabinet and servers. The client supplies all laptops, access switches for Thin Client “terminals” and IP phones that TPI will support. Our managed IT services include:

• Windows desktop environment
• Hardware support and remote monitoring (i.e., cabinet, UPS, PDU, router, servers, server switch, and environmental conditions)
• Thin client “terminals”
• IP phone support
• Microsoft Exchange software
• Microsoft Terminal services
• Onsite file server
• Domain controller
• Help desk technical support
• Virtual desktop
• Real-time offsite backup of all data
• Rapid reaction time addressing system issues
• Continuous “patching” of operating systems to ensure system optimization
• Managed client VOIP system

Cloud Computing: TPI offers an innovative virtual, or “cloud,” environment that uses Windows, UNIX or Linux servers to effectively manage client software. This virtual server can be located at a client site to boost bandwidth to client desktop computers, or it can be housed at the TPI data center, maximizing uptime, or Internet connectivity. Delivering even greater flexibility, this virtual server can also be moved between any client site and TPI data center. If Cloud Computing is located at the client site, IT Infrastructure Management service is required. Cloud Computing service includes:

• UNIX or Windows environment
• Real-time backup of all data
• Monitoring of all supported servers, routers, switches, UPS, PDU and environmental conditions
• Rapid reaction time addressing system issues
• Continuous “patching” of operating systems to ensure system optimization