Hyperion Administrator Remote Services Overview Presentation

Posted by US-Analytics in Dallas-Fort Worth-Arlington, TX on Mar 18, 2009

In the video below, US-Analytics Remote Services Business Development Officer Greg Kemp explains the value of a new trend in Hyperion support and Hyperion system administrator functions among enterprise-class Hyperion users today. In light of the economic downturn and in response to growing client needs for quality, U.S.-based Hyperion support and Hyperion system administrator functions, companies like US-Analytics have created turnkey, remote service offerings that allow Oracle | Hyperion users to enjoy always-on, professional Hyperion technical support as well as the full features of a live on-staff Hyperion system administrator without the associated downtime and personnel costs.

To learn more, please watch this brief overview of US-Analytics Hyperion Remote Services.



Some highlights from the video:

How to ensure a positive return on your Hyperion applications

There is a need in the Oracle | Hyperion community as customers are continually being challenged to deliver faster, better, more optimal performing applications, ensuring a return on the valuable investments that these companies have made. At the same time, these companies are also being challenged to drive costs out of the business. In light of those business needs, US-Analytics has created Hyperon Remote Services.

Current Oracle | Hyperion Products

Note: Hyperion System 11 is arriving soon! This will be the first post-Oracle-acquisition version of these products.

Symptoms. These signs might be symptoms of your need for remote services:
  • A lack of confidence in your numbers
  • Lack of internal knowledge on the team to diagnose and resolve issues or bring new ideas to the table
  • Administration costs exceed expectations or budget
  • Having to manage vacations and sick time
  • Applications take too long to perform calculation scripts, business rules, or load-up web forms
  • Training budgets have been reduced and cannot keep up with the evolution of technology
  • Resources have to wear many hats and Hyperion applications is not a priority

The biggest single point of failure for Hyperion systems is an Inexperienced Hyperion administrator:
  • Lack of priority / authority in the administrator role
  • Limited visibility into how other companies are using the Hyperion application
  • Lack of clearly defined objectives
  • Stagnant career path

What can Remote Services do for you?
US-Analytics Hyperion Remote Services divides its services into two overlapping categories. Broadly these fit into Finance and Accounting or Information Technology.
  • Best practice Hyperion administrator scheduled routines resulting in optimal system performance and positive end-user experiences
  • Proactive customer-centric approach focused on delivering value-added service to your Hyperion environment
  • Knowledge from year of Hyperion experience with many industries, companies, environments, and applications
  • Oracle Certified Advantage Partner status; highly in tune with new product releases and functionality advances

What are your Hyperion administrator options?
Internal Resources:
  • Training costs
  • Limited expertise
  • Limited availability
  • Employee sick leave
  • Employee vacation leave
  • Resource churn

US-Analytics Remote Services:
  • No training costs
  • Extensive expertise
  • Tailored-need capabilities
  • Team is always ready - 24/7
  • Cost efficient
  • Proactive maintenance

Details of Remote Services:
  • Monthly report meetings
  • U.S.-based resources
  • Certified Hyperion resources
  • Ability to scale support based on both known and unforeseen events

Dividends of Remote Services:
  • Reduction in Hyperion support and maintenance costs
  • Peace of mind that your Hyperion applications are up and running when you are
  • Proven processes coupled with a Hyperion-specific knowledge base providing high quality production support solutions
  • Proactive engagement keeps systems running smoothly and identifies problems before they happen, eliminating costly and frustrating outages

More information: www.us-analytics.com/remoteservices

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